Error messages, explained
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The messages you are most likely to meet, and what each one actually means. They appear on the Activity screen, on failed jobs, and in the app's Jobs screen.
Waiting, not failing
These resolve themselves. Nothing is required from you unless stated.
| "That season is on the Needs attention list waiting for your decision, so this subtitle is waiting with it." |
Answer the season on Needs attention and this goes in with the episodes. |
| "The video file is still in the queue, so this is waiting rather than failing." |
A subtitle that arrived before its episode. It goes in once the episode does. |
| "X has no season N in Ministra yet. Waiting for the episode files." |
A subtitle whose episode has not been written yet. Usually because the season is held — check Needs attention. |
| "This file waits its turn." |
A series is built from season 1 upwards and this is not next. It comes back by itself. |
| "Ran out of metadata lookups for this run." |
The per-run lookup budget. It carries on next minute. |
| "X season N is missing episode M on disk." |
A held season. Answer it on Needs attention: hold it, or add what there is. |
Connection problems
Connection refused |
Nothing listening on that port, or a firewall. Check your media server allows our address. |
Authentication failed |
Wrong credentials for the storage connection, or a key the server will not accept. |
Operation timed out |
The port answers but the server does not. Often a firewall dropping rather than refusing. |
No such file or directory |
The base directory does not exist for that account. Log in as that user and check. |
| "The Ministra database cannot be reached" |
Followed by MySQL's own message. A changed password, a firewall, or the portal server having moved. |
Access denied for user |
The MySQL user exists but is not allowed from our address, or its password changed. The setup wizard's SQL block recreates it. |
Licence
| "Writing to Ministra is stopped" |
The licence is not active. See Licence and plan size. |
| "Unverifiable" |
Our licence server could not be reached. Usually temporary. |
Content problems
| "X is a release folder, not the title" |
vodmatic read the title from a folder that is really a release name. It says which it used. Correct it on Needs attention if it chose wrongly. |
| "This path does not follow the library layout" |
The file sits outside the pattern set for that folder, so the filename was used instead. Often fine; check the result. |
| "The URL template for X is not usable" |
The template is malformed. See Getting the playback address right. |
| "Gave up after 5 attempts" |
A job that ran out of tries. The rest of the line is the last real error — that is the part to read. |
Warnings that are not faults
| "Non-transactional tables ... the database cannot roll writes back" |
Your Ministra uses MyISAM tables, which most do. vodmatic compensates with its own undo log. Nothing to do. |
| "Dry run is on" |
A setting, not a fault. See Dry run. |
| "Already in the portal" |
The file was there before vodmatic and is left alone. Correct behaviour. |
When to open a ticket
When Status says nothing has been processed for over an hour, when the same error survives fixing its apparent cause, or when a message is not in this list and does not explain itself. Include the message in full and the path of one file it happened to — that is usually enough for us to find it.
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