Knowledge base › Stream Player
Stream Player
- What Stream Player is, and what you need before you start
Stream Player is a television app for Android. One app covers live channels with a full TV guide, a film and series library, catch-up, recor... - Installing Stream Player on a phone or tablet
Stream Player is supplied as an APK file — an ordinary Android app that you install yourself rather than through the Play Store. Android ask... - Installing Stream Player on Android TV, Fire TV or a set-top box
A television has no easy way to browse for a file, so the usual approach is a small helper app that downloads the APK for you. Any of these... - Activating your licence
The first time Stream Player opens it asks you to activate the device. Nothing else in the app is reachable until that is done, and it only... - Adding your TV provider
Providers hand out subscriptions in three different shapes, and Stream Player takes all three. The first thing the app asks is which one you... - Finding your way around the app
Six areas, along the bottom of a phone and down the left-hand side of a television or tablet. Live TV — your channels, grouped the way your... - Watching live TV and changing channel
Open Live TV, pick a group along the top, and tap a channel name to start watching. Underneath each name you can see what is on right now, w... - The TV guide, and moving between days
Every channel row has a Guide button. Tapping the row itself starts watching; the button opens the schedule. On a wide screen the schedule a... - Pause, restart and watch what has already been on
Where your provider keeps a recording of a channel — often called catch-up or the archive — live television stops being something you can on... - Movies, series and Continue watching
Movies and Series hold your provider's library. Choose a category on the left, then a poster. A film starts playing; a series opens its seas... - Searching
Search looks through channels, films and series at the same time and groups the results by what they are. Start typing and the list narrows... - Favourites
Press and hold any channel name or poster — or hold OK on a remote — to add it to your favourites. Hold it again to remove it. The Favourite... - Picture size: Fit, Zoom and Stretch
Tap the picture and one of the buttons that appears cycles between three ways of fitting the picture to your screen: Fit — the whole picture... - Casting to a Chromecast
If your device has Google services, a cast button sits in the top bar while you browse and appears with the player controls while you watch.... - Recording what you are watching
Tap the picture and press Record. The recording starts immediately and a notification appears that you can stop from anywhere, without going... - Booking a recording of a programme later today
Open the guide, move forward to the programme you want, and press Record. The booking is kept on the device and set on the system clock, so... - Playing and deleting your recordings
Settings → Recordings lists everything you have recorded, with the size of each file, a Play button and a Delete button. Play opens the file... - The parental PIN and adult content
Adult groups and categories are shown with a padlock instead of being removed, so your channel list still looks the size it really is, and t... - Using more than one TV provider
Settings → Manage servers holds your providers. Add sets up another one, and tapping a name switches to it. Channels, guide, films and serie... - Refreshing when something looks out of date
The app stores your channel list and guide on the device so that it opens instantly rather than making you wait for your provider on every l... - Sound and subtitles
The captions button in the player controls lists every soundtrack and subtitle the channel or film is actually carrying, with the format nam... - "Could not reach the licence server"
This means the app could not get an answer about your licence. It does not mean anything is wrong with your licence — that message would say... - "This licence is registered to another device" — moving to a new device
A licence key activates one device. When it has already been used, entering it on a second one gives this message. If you are replacing a de... - "This licence has expired" or "This licence is suspended"
These two mean the licence was checked and refused, so the app stops straight away rather than after a grace period. They are billing matter... - The app says it cannot reach your provider at the address
The app looked at the address you entered, followed it to wherever it actually leads, and tried each of the usual entry points there. Nothin... - The provider answers but no channels appear
This is good news of a sort: the address is right and your provider is answering. They simply have nothing to send this device, which is nea... - A channel will not play
The channel is listed, so your subscription includes it — the picture is what failed. Work through these Try two or three other channels. If... - Live TV stops after a few seconds, or repeats the same half minute
This has one common cause: the subscription's stream is already in use somewhere else. Most subscriptions allow one at a time. When a second... - Pause and catch-up are unavailable on a channel
Pausing live television means playing your provider's recording of it. Where they keep no recording of a channel, there is nothing to pause... - The guide is empty, or a group looks empty
An empty guide Providers differ in how much schedule information they publish, and some publish none for certain channels. Pull down to refr... - The Chromecast shows a black screen
A Chromecast can only play certain stream formats, and many live channels use one it cannot. When the app can tell in advance it warns you;... - A recording stopped by itself, or never started
A recording of what you were watching stopped This kind of recording writes down what you are watching, so it ends when that ends. Changing... - What to include when you contact support
Four things answer most questions on the first reply, and save a round of back and forth: The Device ID. It is on the licence screen, and in... - Installing on a Chromecast with Google TV, using only the remote
A Chromecast has no file browser and no keyboard, so the app is installed with the help of a small free app called Downloader. You need noth...