The channel is listed, so your subscription includes it — the picture is what failed.
Work through these
- Try two or three other channels. If they play, the fault is with that one source at your provider, and only they can fix it. Report it to them with the channel name.
- If nothing plays at all, your subscription's single permitted stream is probably in use somewhere else — another television, a phone, or a booked recording that is running. Close the other one and try again.
- Settings → Reconnect and refresh, then try again. Stream addresses expire, and this fetches new ones.
- Restart the app, and then the device.
If a film or an episode will not play but channels do
Pull down to refresh on that list first. If it still refuses, that title is missing at your provider's end — the entry exists in the catalogue but the file behind it does not. Report the exact title to them.
