As our servers are shared, we can be blocked by some providers.
You can check the response in your webmail.
- In the upper right corner click on you email address.
- Click on "Track delivery"
- The logs for the last 10 days are in that view.
Please see if you can find the cause in that view before opening a ticket.
Note: It is normal for mail servers to use Greylisting. The email will be re-sent within the next 30 minutes so the email is on the way.
Possible causes:
- SPF Record in you Domain Zone file.
-- This is normally setup automatically for you, allowing the server you are allocated on to send mail for you.
If everything is in place please open up a ticket to our abuse department and we will take a look at it.
Please attach email sent from, email address sent to, and time and date.
We can not guarantee that we will get the block lifted but we will try.
